Personal Data You Provide
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.
Some forms on our website also include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).
How We Use Your Personal Data
We use the data you provide via this website to:
- communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
- monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
- operate our business more effectively, for example: we seek feedback and use this to help improve our service
Our "Lawful Reasons" For Processing Your Personal Data
The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: we operate on the basis of "consent" when sending newsletters (you won't get sent a newsletter unless you have explicitly opted in to receive one).... and we operate on the basis of "legitimate interest" when communicating with you in other ways (e.g. when responding to your enquiry).
How Long We Keep Personal Data
Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).
Questions or Complaints
In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/
Our Use of Google Analytics
We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:
With whom and where will we share your personal data?
We do not share, sell or distribute personal data to or with third parties unless: (i) the transfer of your data to third parties is strictly necessary for the performance of the Purposes; (ii) you have consented to this; or (iii) this is required to enforce or apply our website terms and conditions or other agreements, or to protect the rights, property, our clients or others (this includes exchanging information with other companies and organisations for fraud protection and credit risk reduction).
How long will you keep my personal data?
We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. We are also required to retain certain information by law or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
We will retain your data until you opt-out of receiving electronic direct marketing or for two years from the date of your last consent to receive electronic marketing.
We may retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any disposal to take place.
Where is my data stored?
The personal data that we collect from you may be stored on a mix of various cloud provider platforms and may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside of the EEA who works for us, one of our Businesses or for one of our suppliers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place.
Where such transfers occur, we ensure the confidentiality and protection of all data is preserved through compliance with legal requirements and the current Data Protection legislation. Data encryption, integrity and confidentiality are enforced by following best practice
How is my data protected?
We endeavour to protect the security of your personal information. We use current industry standard technology to maintain the confidentiality and accuracy of the information you provide to us via the website. We also have security measures in place in respect of our physical facilities to protect against loss, misuse or unauthorised alteration of the information which you provide to us.
As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your personal information, we cannot guarantee that any information you submit to us will be free from unauthorised third party use or intrusion. Therefore, we cannot guarantee the security of your personal information nor the use of the website and accordingly we do not accept any responsibility for any damage or loss caused as a result.
We cannot guarantee that the website is free from viruses or malicious codes and accordingly we do not accept any responsibility for any damage or loss caused by any such viruses or codes. You agree that it is your responsibility to satisfy yourself that your own information technology/equipment used to access the website is protected against such viruses and/or codes.
The website may contain links to other websites. Please be aware that we are not responsible for the practices of such other websites. When you leave the website you should ensure that you read the privacy policies of websites you visit.
What are my rights in relation to my personal data?
You have the right to ask us not to process the personal data you provide for direct marketing purposes. You can exercise your right to prevent such processing by clicking the unsubscribe button on any communication we have sent to you or by contacting us.
Where you have consented to us using your personal data, you can withdraw that consent at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you.
Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine readable format.
If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.
A cookie is information which is sent to and stored on your computer's hard drive when you first visit the website, and allows us to identify your computer (but not you) the next time you visit the website. We may use the information collected in this way to (i) track website usage (though we will not use an IP address to track an individual's specific usage of the website); and (ii) adapt the website so that it better suits you and your interests. Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer. Your ease of use of the website may be reduced if you reject all cookies. You will need to refer to your internet browser instructions to find out more about these options and how to use them.